FAQs

Can I see a sample wrapper?

Pre-designed samples can be sent to you, but we can't offer designs personalized with your information.

How do I place an order?

Each product page contains the option to purchase our products while viewing them. All you need to do is click on the *Add To Cart* button and you will be taken to a page where you will be presented with an invoice. At this time you can change the quantity of the product required.

Once this is done you can either continue your shopping by adding more products to your cart or simply follow the instructions presented to you to purchase your product/s via PayPal. Once the transaction has been completed please contact us via email using the link on the product pages to send your personalization information to us.

You can also call us at (562) 694-5439 or email us at dee@cfcdesigns.com.

What are the minimum order amounts?

Minimum order quantities apply to HERSHEY'S® miniatures, small bubbles, bookmarks and mintbooks orders only.

The minimum orders are:

• HERSHEY'S® miniatures: 20
• HERSHEY'S® miniatures, wrappers only: 20
• Mintbooks: 16
• Small Bubbles: 12
• Small Bubbles wrappers only: 12
• Large Bubbles: 12
• Large Bubbles, wrappers only: 12
• Bookmarks: 16

How long will it take to receive my order?

Wrapper orders that cannot be hand delivered must be placed 2 weeks in advance, to allow for processing, printing and delivery. If you need your order sooner, it will be handled as a RUSH order and an additional $25.00 fee applies, with the exception of Birth Announcements. Birth announcements are not charged a rush fee & are shipped within 2-3 business days provided payment has been made.

Do you require a deposit?

Yes. Upon receiving your order, you will be sent a confirmation letter, and processing time will start when a non-refundable $25.00 deposit/set up fee has been received. If receipt of payment is received after 2:00pm Pacific Time, processing time starts the next business day (M-F). Allow 7-10 business days processing time before shipment of order. The $25.00 will be deducted from your final bill.

Remember processing time doesn't start until your payment (or deposit) has been received.
Processing of order means the design process.
*Order will not be completed until full payment is received.
*Certain items require full payment when order is placed

Please contact us if you need more information.

When do I have to make my final payment?

Once you have approved your proof, we will request final payment to be made. You will be emailed a final invoice and directions on how to make your payment.

Will I be charged sales tax?

Sales tax is only charged to those who pick up or receive deliveries within the State of California. California sales tax laws require that any product shipped within the State of California will also be charged tax on shipping.

What are your accepted methods of payment?

We accept major credit cards via PayPal (you no longer have to sign up with PayPal in order to make a payment), personal checks (orders will be held until check clears unless a prior arrangement has been entered into), money order or cash on pickup/delivery. We do not recommend sending cash through the US Postal Service.

If you prefer to mail a check or money order, this is fine. But note: Production/shipment will not be made until your check has been cleared.

What happens if I want to add/delete something or find a spelling mistake after I have approved the final draft? Is there an extra charge for this?

Please take time to verify the design, spelling, names, dates, etc. on your proof!

We ask that you examine your first sample closely, as you are familiar with the information and we rely on you to find any errors that may have occurred.

Spelling & date changes are the only changes that we will make at no charge. Once your personalized sample is sent to you, you are entitled up to 2 revisions and any revisions after that will incur a $5 designer charge (per proof sent) added to the total.

If we have to change the whole design itself, it will be treated as a new order and will be charged $10 on top of the original total.

If your order has already been printed based on your prior approval of the proof, then we will charge you a materials fee to re-print your order.

What if there is a mistake when I receive my personalized order?

CFC Designs stands behind its products. If there is a mistake on the personalizing of your product, and the mistake was made on our end, we will immediately ship you a new order. If the mistake was not picked up when you received your proof and it was approved for production, CFC Designs will redo your order at an additional cost.

Can I cancel my order?

If you have already received your proof and then decide to cancel your order, your deposit is NON REFUNDABLE.

If your order has already been printed (based on approval of your proof), then we're sorry but we cannot refund your payment and you will receive your order as requested.

Where would I mail my payment to?

You would send your payment to:

15621 New Hampton St
Hacienda Heights, CA 91745

Note: All checks and money orders are to be made payable to CFC Designs

How much is shipping?

Shipping costs vary according to destination, shipment weight and the type of delivery service requested. Costs will be calculated on a per order basis. Shipping costs will be added to your confirmation letter.

Standard Processing- Please note that in order to avoid a melted product, chocolate orders placed on a Wednesday or Thursday may be held for shipment until the following Monday. This is to avoid having your shipment in transit over a weekend, which greatly increases the risk of melting. Holding shipments is dependent upon current temperatures and cooler requirements.

Rush Processing is available for a $40.00 fee. Orders placed that are needed in less than 2 weeks will be subject to a "RUSH" fee. We recommend placing your order well ahead of time (about 3 weeks) to allow for a comfortable exchange to discuss details such as changes to your proof, ect.

PLEASE NOTE! "RUSH" charges will also apply to orders which have not been approved 14 days before expected delivery.

Most rush orders ship in 1-2 Business Days. Birth orders may be eligible for Same Day shipment, depending on temperatures and cooler requirements. To request Same Day shipping which includes a Rush Fee, please contact us at (562) 694-5439.

RUSH orders are accepted on a conditional basis and are dependant on orders previously booked in studio.

Can I pickup my order from you?

No, I'm sorry I cannot allow this. I run my business out of my home and due to insurance restrictions, I cannot allow customers to pick-up their orders.

Why do you require a signature when the package is delivered?

To guarantee the condition and safe arrival of your order, we require a signature on all shipments. This level of protection insures that the driver gives your package to the recipient rather than leaving it unattended at the door.

Please provide us with a business or residential address where someone will be able to sign for your order. The driver will not leave your package without a signature and delivery will be delayed if someone is not available to sign. We are not responsible for melted chocolate if the driver is not able to deliver the package when expected.

How will you ship my chocolate if it is warm (75 degrees or higher)?

All chocolates must be shipped Second Day or Next Day Air. Your chocolate will be shipped in a cooler with a gel pack. Someone must be available to accept the delivery once it arrives. We are not responsible for chocolate melting if left outside. Once received, remove from cooler and store at room temperature.

What should I do if I receive my chocolate and it seems too soft?

When you receive your order, immediately take them out of the box. If the bars seem soft, do not over handle them. Put them into your refrigerator for approximately one hour. This way they will firm up without losing their shape. Do not leave them in the refrigerator longer than one hour. This will cause the bars to turn a whitish color. The chocolate will not be bad, but it doesn't look appetizing.

How do I store my chocolate when I receive it?

Immediately remove your chocolate from the shipping box. Keep it out of direct sunlight and away from heating system. Store at room temperature.

My order is a gift. Can you deliver/ship to the recipient of my gift?

Yes, we can. Our policies regarding delivery & shipping will also apply to gift orders so please take note of this when placing your order.

I don't see a wrapper that fits my requirements/ I have an idea for a wrapper; can you make me a customized wrapper?

We will try our best to work with you and to help you with this. Just let us know as many details as possible and we can then discuss your needs.

What kind of paper do you use?

All wrappers done by CFC Designs are printed on high quality, gloss inkjet photo paper, or gloss brochure paper. Remember, all graphics on the site are reduced quality for ease of loading, printed items will be much clearer.

Are all your wrappers custom designed?

No, although the majority of our wrappers are custom designed, we do carry a large selection of standard wrappers. CFC Designs customizes each design to your specifications. If you are at a loss for a design, we will work with you to come up with an idea the suits your occasion.

Can I include photos on my wrappers?

Photos can be included at no extra charge. After all, the goal here is to have a unique, one-of-a-kind personalized gift! The amount of the photo used will be at the discretion of the designer in order to provide the best quality wrapper.

How do I send photos-logos-artwork for a personalized item?**

We accept images with the following extensions: JPG (JPEG), TIFF or PSP format. We recommend using JPEG format. Files must be smaller than 3MB. The upload time will depend on the file size and your Internet connection speed. Please be patient when uploading a large image.

Try to use the best quality image possible. Final resolution must be 300dpi at the recommended image dimension. Check the product for image dimensions. Please note that if your image is below the recommended resolution and dimension; do not simply increase the dimension in your editing software. Either rescan the image or use a higher quality image.

When scanning photographs, use a resolution of 300 dpi or higher. When taking photographs on a digital camera, set your camera at the highest possible resolution. You can always reduce the resolution at a later time, however low resolution images cannot be increased without loss of image quality.

If images are placed in Word, Excel or any other text program we cannot guarantee color or image quality. Your image will be reproduced as it appears. In some cases, we may have to crop the image in order to fit the product.

Please note that we will not color correct, retouch or otherwise crop your image. For the best results we ask that you edit the photo to the sizes and resolution suggested in the product description. Close-ups and crisp, clear images with bright colors will produce the best quality products.

** We cannot reproduce copyrighted photos or images without a signed consent form. It is your responsibility to obtain permission from the copyright holder for it to be used for this purpose. We reserve the right to refuse any material.

If after reading this you are unsure about supplying an image prepared by yourself, we strongly suggest that you mail the original photo and let us scan and prep your image. Original photos will be returned.

Can I do a Disney® design or other character?

CFC Designs cannot use any licensed characters. This includes all Disney, Warner Bros, & Sesame Street characters. This also includes, but is not limited to Blues Clues, Barbie, Power Rangers, Precious Moments, etc.

If you provide a graphic of a licensed character, you must also provide written permission for its use from its maker.

Can wrappers look like HERSHEY'S® wrappers?

Any wrappers that utilize HERSHEY's® designs will not be used. Please see theHERSHEY'S® policy to the left regarding this.

Can I order wrappers only and wrap my own bars?

Yes, we sell personalized wrappers without the chocolate bars. We ship the wrappers flat and recommend using double-sided tape as adhesive.

Please note that you are unable to purchase the old style Hershey® or Nestles Crunch® bar. Hershey® and Nestles® new wrapping style does not have the foil wrapper ends. An alternative foil wrapped bar is the M&M Mars m-Azing candy bars. They are a slightly different size that the Hershey® bars, so styles are sized to compensate.

Instructions will be included with your order and if you should need any help we are just an email or phone call away.

What kind of candy and items will the wrappers fit?

Our wrappers fit one of several candy bars, depending on the design style you choose. Hershey® Chocolate bars, Hershey® Miniature's, m-Azing Bars and more. Please be certain of the candy bar you would like wrapped when you chose your style.

Where can I get my chocolate/candy from?

From your local stores such as Costco's, Dollar stores, Rite-Aid's, Sam's Club, Walmart or Target.

Our privacy policy

Your personal information will only be used for the completion of your order. Your email address is used to answer any questions you or we have, for sending the draft of your order for your approval and to complete your order. We will not sell or share your personal information with anyone.

Still have a question?

If you feel your question has not be answered by the above FAQ please email us at dee@cfcdesigns.com your question and we will gladly reply to you.